Frequently Asked Questions (FAQ)
How is my identity verified?
To begin, we use a comprehensive verification process that includes the following steps:
- ID submission – You will be asked to submit a government-issued ID to verify your identity.
- Background check – We conduct a thorough background check to ensure your identity is authentic.
- Real-time selfie confirmation – A selfie is required to confirm that the person in the ID matches the person submitting it.
Once your identity is verified, you will receive a Verified Digital Hookup ID Membership Card. This will allow you to confidently connect with others on dating platforms.
Can I use a gift card to pay?
Yes, you can use prepaid or gift cards to make your payment, as long as the card is a Visa or Mastercard. Please ensure that the card has:
- 16 digits (not 12)
- A 3-digit CVV code (not 4)
Additionally, make sure the card is activated. If you're purchasing a gift card from a store, double-check with the store on how to activate the card before use.
Why is paying with a gift card recommended in some cases?
In many cases, banks block online transactions, especially for dating-related websites. Because of this, most of our users prefer using gift cards to ensure smooth payment processing without encountering bank restrictions.
Are there any recurring payments?
No, there are no recurring payments. Once your purchase is complete, you will not be charged again. However, if you wish to renew your membership, simply log in to your account and renew it manually.
Is Hookup ID compatible with any dating site?
Yes, Hookup ID works with all dating sites. We are partnered with over 2,000 dating platforms. This means you can present your Verified Hookup ID on any dating site, proving you’ve gone through identity verification and are safe to interact with.
Are there any user reviews?
Yes! You can read real user testimonials on our homepage. Just scroll down to see how our members have benefited from using HookupID.
How long does the verification process take?
Typically, the verification process takes 10-15 minutes. We work quickly to ensure your identity is verified so you can start connecting with confidence.
What happens if my identity verification is unsuccessful?
If your verification attempt is unsuccessful, you will receive an email explaining the issue. You may need to submit a clearer version of your ID or take a new selfie. For the best results, make sure your ID is legible and the selfie is well-lit.
Is the Hookup ID Membership Card a physical card?
No, the Hookup ID Membership Card is digital. You can access it through your account and use it to prove your verified identity online. It is a secure, verifiable product for use on dating sites, but there is no physical card issued.
What should I do if I have trouble with my payment?
If you're having trouble with your payment, check the following:
- Ensure the gift card is activated and supports online transactions.
- Make sure you’re using a Visa or Mastercard card.
If the issue persists, feel free to contact our support team, and we’ll help resolve the problem as quickly as possible.
How can I cancel my account or membership?
If you decide to cancel your account or membership, please contact our customer support. We’ll guide you through the cancellation process. However, please note that no refunds will be issued after cancellation.
Does Hookup ID work internationally?
Yes, the Hookup ID Membership Card is available in any country. However, the majority of our users are from countries like the US, UK, Canada, Australia, Germany, Switzerland, New Zealand, and various countries in Asia.
Need more help?
If you can’t find the answer to your question, you can contact us anytime at cssupport@hookupid.com (click here to email us)